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Do you ship internationally?

Yes, we ship worldwide :)

Orders placed until 3pm (Lisbon time) are dispatched on the same working day.

We offer free express worldwide shipping on orders over 250€ for non free shipping zones.

We also offer free exchanges.  

Shipping & Delivery

Portugal 

• 1 business day with Batch: free
• Same day delivery with Batch: 4€
• Express 2-hour delivery with Batch: 8€
• Returns: 4,50€

Azores & Madeira 

• 1 business day with Batch: 6,50€
• Returns: 7€

Spain & Andorra and Islands

• 1 business day with Batch: 5€
• 1-2 business days with DHL Express: 20€
• Returns: 7,50€

France

• 1-2 business days with DHL Express: 13€
• Returns with DHL: 18€

Europe: EU countries

• 1-2 business days with DHL Express: 15€
• Returns with DHL: 20€

Europe: United Kingdom & non-EU

• 1-2 business days with DHL Express: 30€ / £22.00 GBP
• Returns with DHL: 35€ 
• Standard shipping: 12€ / £8.00 GBP

Middle East & Asia Pacific

• 3-4 business days with DHL Express: 35€ 
• Returns with DHL: 45€ 

USA 

• 1-3 business days with DHL Express: free
• Returns: $25

North, Central & South America

• 2-3 business days with DHL Express: free
• Returns: $40

Rest of the World (non European Union)

• 3-4 business days with DHL Express: 40€
• Returns with DHL: 50€ 

Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union.

 

How do I track my order?

After your order has been dispatched you'll receive an e-mail with your tracking information.

 

Can I exchange or return my order?

Yes you can, until 14 days upon order delivery. To exchange or return your order please follow this link.

If the exchanges & returns platform is not showing the desired exchange product you can e-mail us at exchanges@mustiqueworld.com. 

 

Orders are returned to our São Bento store:

MUSTIQUE

Rua dos Poiais de São Bento 90

1200-377 Lisbon

Portugal

 

Once we have received your original order back at our HQ, we will process your exchange within 3 working days. 

In case the exchange product is not available, a gift card of the same value will be issued. 

 

Orders of products on sale are final, thus it is possible to exchange for Store Credit - valid for 3 months.