Shipping & Returns

Do you ship internationally?

Yes, we ship worldwide :)

 

We ship worldwide with Via Directa (Portugal & Spain) and DHL Express (international).

Portugal & Azores and Madeira

  • 1-2 business days with Via Directa: free
  • Returns: free

Spain & Andorra and Islands

  • 1-3 business days with Via Directa (MRW): free
  • Returns: 4€

United Kingdom

  • 1-2 business days with DHL Express: 24€
  • Returns: 16€

Europe  France, Italy, Germany, Belgium, Austria, The Netherlands, Denmark, Sweden, Finland, Greece, Ireland, Croatia, Monaco, Luxembourg, Poland

  • 1-2 business days with DHL Express: 14€
  • Returns: 10€

Europe  Switzerland, Norway, Iceland, Russia, Ukraine, Turkey

  • 1-3 business days with DHL Express: 22€
  • Returns: 18€

Asia Pacific  Australia, Japan, China, South Korea, Singapore

  • 2-4 business days with DHL Express: 28€
  • Returns: 22€

United States & Canada, Central and South America

  • 2-4 business days with DHL Express: 28€
  • Returns: 22€

Rest of the World

  • 2-4 business days with DHL Express: 28€
  • Returns: 22€

Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union.

 

How do I track my order?

After your order has been dispatched you'll receive an e-mail with your tracking information.

 

Can I exchange my order?

Yes, you can exchange your order within 15 days of receiving it/purchasing it in stores.

E-mail us at exchanges@mustiqueworld.com and tell us your order number, what items you want to exchange and the desired new size and/or color.

To make an exchange you will need to make a return and place a new order. You will receive a free shipping generated code to be used on your second order.

You will receive an email with the prepaid return label and the steps to schedule a pick up or drop-off at the nearest DHL service point.  

Once we have received your original order back at our HQ, we will process your exchange within 3 working days. 

The returned articles must be unworn and original tags must still be intact.

Return fees are deducted from the refundable amount of your original order.

In case the exchange product is not available, a gift card of the same value will be issued.

 

Can I return my order?

Yes, you can return your order within 15 days of receiving it/purchasing it in stores. Your articles must be unworn and original tags must still be intact.

E-mail us at returns@mustiqueworld.com to arrange the return shipping. You will receive an email with the prepaid return label and the steps to schedule a pick up or drop-off at the nearest DHL service point.  

Return fees are deducted from the refundable amount.

(Update 22/02/2021)