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SHIPPING & RETURNS
Do you ship internationally?
Yes, we ship worldwide :)
Orders placed until 3pm (Lisbon time) are dispatched on the same working day.
We offer free express worldwide shipping on orders over 200€ for non free shipping zones.
We also offer free exchanges.
Shipping & Delivery
Portugal & Azores and Madeira
- 1-2 business days: free
- Returns: 4,50€
Spain & Andorra and Islands
- 1-2 business days with MRW: 3,50€
- Returns: 5,50€
Europe: EU countries
- 1-2 business days with DHL Express: 14€
- Returns with DHL: 20€
Europe: United Kingdom & non-EU
- 1-2 business days with DHL Express: 30€
- Returns with DHL: 34€
- Standard shipping: 7€
Asia Pacific
- 2-4 business days with DHL Express: free
- Returns with DHL: 40€
North, Central & South America
- 2-3 business days with DHL Express: free
- Returns with DHL: 40€
Rest of the World (non European Union)
- 2-4 business days with DHL Express: 40€
- Returns with DHL: 60€
Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union.
How do I track my order?
After your order has been dispatched you'll receive an e-mail with your tracking information.
Can I exchange or return my order?
Yes you can, until 14 days upon order delivery. To exchange or return your order please follow this link.
If the exchanges & returns platform is not showing the desired exchange product you can e-mail us at exchanges@mustiqueworld.com.
Orders are returned to our São Bento store:
MUSTIQUE
Rua dos Poiais de São Bento 90
1200-377 Lisbon
Portugal
Once we have received your original order back at our HQ, we will process your exchange within 3 working days.
In case the exchange product is not available, a gift card of the same value will be issued.
Orders of products on sale are final, thus it is possible to exchange for Store Credit - valid for 3 months.