Shipping & Returns

Do you ship internationally?

Yes, we ship worldwide :)

 

Express Shipping: DHL Express

Portugal: 1 business day 

Spain: 1 to 2 business days

UK, France, and Germany: 1 to 2 business days

Italy, Greece, Belgium, and Austria: 1 to 2 business days

Denmark, Sweden, Finland, Ireland, and The Netherlands: 1 to 2 business days

Switzerland Norway, and non-EU: 1 to 3 business days

Countries within the EU: 1 to 3 business days 

Rest of the world: 3 to 5 business days

 

Express Shipping Costs: DHL Express

Portugal: free shipping

Spain: free shipping

United Kingdom: €22

France, Germany, Italy, Greece, Belgium, and Austria: €16

Denmark, Sweden, Finland, Ireland, and The Netherlands: €16

Switzerland, Norway, and non-EU: €25

Australia, Japan, Singapore, China, and South Korea: €30

Rest of the world: €30

 

How do I track my order?

After your order has been dispatched you'll receive an e-mail with your tracking information.

 

Can I exchange my order?

Yes, you can exchange your order within 10 days of receiving it/purchasing it in stores.

E-mail us at exchanges@mustiqueworld.com and tell us your order number, what items you want to exchange and the desired new size and/or color. We will arrange the return shipping through this e-mail.

Once we have received your original order back at our HQ, we will process your exchange within 3 working days. 

For EU customers: Mustique will cover return shipping fees, however shipping fees for the second delivery will be paid by the customer in case the order is not over €150.

For Non-Eu customers: Mustique will cover return shipping fees, however shipping fees for the second delivery will be paid by the customer in case the order is not over €150. An additional cost of €15 is applied for customs & duties.  

In case the exchange product is not available, a gift card of the same value will be issued.

(Update 22/02/2021)

 

Can I return my order?

Yes, you can return your order within 14 days of receiving it/purchasing it in stores. Your shirt(s) must be unworn and original tags must still be intact.

E-mail us at returns@mustiqueworld.com to arrange the return shipping. 

Free returns for customers within the EU. 

Non-EU: free return shipping with an additional cost of €15 for customs & duties, that will be deducted from the refundable amount.

(Update 22/02/2021)