Q & A

Do you ship internationally?

Yes, we ship everywhere :)


How do I know which size will fit me best?

Our shirts are designed with a relaxed fit, and we recommend you take your usual size. Check our sizing guide for more info. 


How should I wash my shirt?

Our shirts are made to be washed in cold water - less than 20’C - either by hand or on a gentle machine cycle with low spin. Ironing your shirt is fine and will make it extra smooth.


How do I track my order?

After your order has been dispatched you'll receive an e-mail with your tracking information.


Can I exchange my order?

Yes, you can exchange your order. Please ship it back to us at Rua das Gáveas 14, 1200-208 Lisbon, Portugal, and reply to your order confirmation email detailing the reason for the exchange as well as which shirt you would like us to send out to you. 

Once we have received your original order back at our HQ, we will process your exchange within 5 working days. 


Can I return my order?

You can return your order within 14 days of receiving it/purchasing it in stores. Your shirt(s) must be unworn and original tags must still be intact. You are responsible for the shipping costs of returning the order, and it will take us between 3 to 5 working days to process your refund.


I have a question about my order. How do I get in touch with MUSTIQUE?

Please reply to the confirmation email you received when completing your order, that way we have all your info in one place and will be able to help you as quickly as possible. 


I have a question for you, but it’s not related to a specific order. How do I get in touch with MUSTIQUE?

Yay! We love hearing from you. Write to us at hello@mustiqueworld.com -- send us some good music recommendations while you’re at it :) 


Where can I find your products? 

Our store is located at Rua das Gáveas 14, Lisbon. We also have stockists in Belgium and U.S.A (coming soon). Check our stockists page.


What payments methods are accepted? 

International customers can pay through PayPal and credit/debit card. Portuguese customers can use all of the above mentioned payment methods, as well as MB WAY.


Which currency does your website use? 

Our local currency is Euros, but we accept all international cards and currencies.


How long does it take to receive my order? 

Orders are shipped every Monday, Tuesday, and Thursday from our HQ in Lisbon. 

You will receive a notification via email once your order has been dispatched. Once you receive this notification you should expect to receive your order within the following days:

 

Standard Shipping: Via Directa (GLS, MRW) or CTT Portugal 

Portugal: 1 to 2 business days

Spain: up to 3 business days

UK, France, and Belgium: 5 to 7 business days

Germany and Italy: 5 to 8 business days 

Countries within the EU: 5 to 8 business days 

Rest of the world: 8 to 15 business days 

 

Express Shipping: DHL Express

Spain: up to 1 business day

UK, France, and Belgium: 1 to 3 business days

Germany and Italy: 2 to 3 business days

Countries within the EU: 2 to 3 business days 

Rest of the world: 3 to 4 business days

 

How much are the shipping costs?

Standard Shipping

Portugal: €3.65

Spain: €5

UK, France, Belgium, Germany, and Italy: €9.50 - €11

Countries within the EU: €11 - €15

Rest of the world: €15 - €25