Q & A

Do you ship internationally?

Yes, we ship worldwide :)

 

How do I know which size will fit me best?

Our shirts are designed with a relaxed fit, and we recommend you take your usual size. Check our sizing guide for more info. 

 

How should I wash my shirt?

Our shirts are made to be washed in cold water - less than 20’C - either by hand or on a gentle machine cycle with low spin. Ironing your shirt is fine and will make it extra smooth.

 

How do I track my order?

After your order has been dispatched you'll receive an e-mail with your tracking information.

 

I have a question about my order. How do I get in touch with MUSTIQUE?

Please reply to the confirmation email you received when completing your order, that way we have all your info in one place and will be able to help you as quickly as possible. 

 

I have a question for you, but it’s not related to a specific order. How do I get in touch with MUSTIQUE?

Yay! We love hearing from you. Write to us at hello@mustiqueworld.com -- send us some good music recommendations while you’re at it :) 

 

Where can I find your products? 

Check our stockists page.

 

What payments methods are accepted? 

International customers can pay through PayPal and credit/debit card. Portuguese customers can use all of the above mentioned payment methods, as well as MB WAY.

 

Which currency does your website use? 

Our local currency is Euros, but we accept all international cards and currencies.

 

How long does it take to receive my order? 

You will receive a notification via email once your order has been dispatched. Once you receive this notification you should expect to receive your order within the following days:

 

We ship worldwide with Via Directa (Portugal & Spain) and DHL Express (international).

Portugal & Azores and Madeira

  • 1-2 business days with Via Directa: free
  • Returns: free

Spain & Andorra and Islands

  • 1-3 business days with Via Directa (MRW): free
  • Returns: 4€

United Kingdom

  • 1-2 business days with DHL Express: 24€
  • Returns: 16€

Europe  France, Italy, Germany, Belgium, Austria, The Netherlands, Denmark, Sweden, Finland, Greece, Ireland, Croatia, Monaco, Luxembourg, Poland

  • 1-2 business days with DHL Express: 14€
  • Returns: 10€

Europe  Switzerland, Norway, Iceland, Russia, Ukraine, Turkey

  • 1-3 business days with DHL Express: 22€
  • Returns: 18€

Asia Pacific  Australia, Japan, China, South Korea, Singapore

  • 2-4 business days with DHL Express: 28€
  • Returns: 22€

United States & Canada, Central and South America

  • 2-4 business days with DHL Express: 28€
  • Returns: 22€

Rest of the World

  • 2-4 business days with DHL Express: 28€
  • Returns: 22€

Shipping price does not include duty or custom charges that may be incurred on shipment to countries outside the European Union.

 

How do I track my order?

After your order has been dispatched you'll receive an e-mail with your tracking information.

 

Can I exchange my order?

Yes, you can exchange your order within 15 days of receiving it/purchasing it in stores.

E-mail us at exchanges@mustiqueworld.com and tell us your order number, what items you want to exchange and the desired new size and/or color.

To make an exchange you will need to make a return and place a new order. You will receive a free shipping generated code to be used on your second order.

You will receive an email with the prepaid return label and the steps to schedule a pick up or drop-off at the nearest DHL service point.  

Once we have received your original order back at our HQ, we will process your exchange within 3 working days. 

The returned articles must be unworn and original tags must still be intact.

Return fees are deducted from the refundable amount of your original order.

In case the exchange product is not available, a gift card of the same value will be issued.

 

Can I return my order?

Yes, you can return your order within 15 days of receiving it/purchasing it in stores. Your articles must be unworn and original tags must still be intact.

E-mail us at returns@mustiqueworld.com to arrange the return shipping. You will receive an email with the prepaid return label and the steps to schedule a pick up or drop-off at the nearest DHL service point.  

Return fees are deducted from the refundable amount.

(Update 22/02/2021)